FAQs

Frequently Asked Questions

Is proreccostore.com a secure site?

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted (PAYPAL platform) and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party.

How do I return my order?

For any reason, you may return your order to Clothing Shop Online within 14 days of the purchase date by contacting us at marketing@prorecco.it

Please review the terms and conditions on our returns page for additional information about returning goods. Depending on the reason for return you may be responsible for shipping and handling charges.

If you want to change size, you will pay the shipping cost back to our storehouse.
If you decide to us take care of the shipping back, you will be charged of the shipping costs. In this case rates should be more expensive than usual due pick up services

Are your goods first quality?

All products we carry and sell are “first quality” and free of major defects.

How can I pay for my order?

Clothing Shop Online currently accepts Visa, MasterCard, Discover, and American Express, or directly by PAYPAL.

Can you ship internationally or process international credit cards?

We currently offer international shipping and we accept credit cards from all countries.

Unfortunately, shipping in some country is very expensive, you can choose normal post (but it's take many days) or collect more orders in one purchase, buy Pro Recco Waterpolo1913 official stuff with your friends to split shipping cost!

I am not sure about the SIZE or I have a FIT question.

Please see our Fit Guide or Size Chart of any product. You can find it on the product pictures. We recommend you to compare our measurements with your own stuff; lay down a t-shirt, take the measurement and check it with our Size Chart. If you still have specific questions about a fit of an item, please email us at marketing@prorecco.it

Any further problem?

Dispute resolution.

We do care of you as much as possible so we believe we will resolve every problem. Anyway we inform you that you can contact the ODR platform to resolve disputes relating to online purchases of goods and services without going to court. Here is the link.

https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks